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Prewards FAQs | Print |


General

arrow What is a Preward?
arrow Who runs the Prewards program

Registration


arrow How do I register to receive Prewards?
arrow Why do you ask me to register an account username and password?
arrow Can I register more than one bank card to my Prewards account?
arrowI can see my Prewards when I logged in but I am not getting my email or text messages.

Account Management & Redemption

arrow How many times can I redeem a Prewards offer?
arrow Should I run my card as a debit transaction (PIN) or a credit transaction (Signatures) to get my Prewards savings?
arrow How do I know what Prewards are available to me?
arrow Where do I find all of the details about a Preward?
arrowHow do I redeem a Preward?
arrow How do I know when a Preward has been redeemed successfully?
arrow How long will it take to receive my savings?
arrow Can I re-use a Preward over and over until the expiration date?
arrow Why don't I see any Preward information on my paper receipt?
arrowWhat if my Preward did not work?
arrow How do I receive my Preward credit?
arrow Can I see all of my past Preward redemptions?
arrow What if one of my favorite merchants does not offer Prewards?
arrowHow do I change my account information (mobile phone number, communication preferences, etc.)?
arrowWhy did my friend get a Preward offer and I did not?

Trouble Shooting

arrow If my card was lost or stolen and I have a new card, do I have to register again?
arrow I have changed my email and am no longer getting my Preward notices.
arrow I wish to cancel my Prewards account.

Privacy & Security

arrowWhat is the myPrewards.com Privacy Policy?
arrow Will edo sell information about me and/or my purchase habits?
arrow Will I start receiving "spam" if I join the Prewards program?

Exclusions & Limitations

arrow Can I use special offers and coupons and still earn Preward credit?

 

 


General


arrow What is a Preward?
A Preward is a digital incentive (like a coupon) that is linked to your First National Bank Debit Card. Merchants in the Prewards network link these digital incentives to your card account for you to enjoy at their restaurants, stores or places of business. You do not have to do anything to get Prewards except register for the program and then shop at the participating merchants' in-store and/or online locations.
arrow Who runs the Prewards program?
Brought to you in conjunction with First National Bank, the Prewards program is powered by edo Interactive, a pioneer in the digital incentive space.

Registration


arrow How do I register to receive Prewards?
Visit First National Bank's webpage at www.fnb-bank.com and click on the Debit/ATM tab. Click the enrollment area and simply register your email, password, and account information (first 6 digits of your card number, last 4 digits of your card number, and last 4 digits of your social security number). Once entered and submitted, a confirmation note will be sent to your email account on file to verify your identity. To complete registration, just click the link the email, return to the site and answer a few simple questions about yourself (home zip code, gender, etc). This information will help edo award you with the most relevant offers possible, and you will be ready to start saving!
arrowWhy do you ask me to register an account username and password?
We need a way to identify you each time you log into your Prewards account.
arrowCan I register more than one bank card to my Prewards account?
We need a way to identify you each time you log into your Prewards account.
arrowI can see my Prewards when I logged in but I am not getting my email or text messages.
You must finalize your registration by logging in through the email sent to you during registration. By clicking on the 'click here' link in the email, this verifies your email address.

Account Managment & Redemption


arrowHow many times can I redeem a Prewards offer?
A Prewards offer is available one time.
arrowShould I run my card as a debit transaction (PIN) or a credit transaction (Signatures) to get my Prewards savings?
You can run your card as a debit or a credit, either way you will still receive your Prewards savings.
arrowHow do I know what Prewards are available to me?
When a new Preward offer is available, you can find out in two different ways.
1) Visit the "Prewards" page (specifically the "Available Prewards" submenu), there are four per page, so view each page!
2) You can opt to receive email and/or text notifications about updates to your Prewards account by editing your "Communications Preferences" on the "Settings" page.
arrowWhere do I find all of the details about a Preward?
On the "Available Prewards" page, click "Details" on any of the available Prewards to learn more about each deal.
arrowHow do I redeem a Preward?
Redemption could not be easier. Simply pay for your everyday purchases with your debit card and watch the savings add up. Your purchase will be the actual amount of purchase and your Preward credit will post to your checking account by First National Bank.
arrow How do I know when a Preward has been redeemed successfully?
A record of each redeemed Preward will be logged in the "Redeemed Prewards" submenu on the "Prewards" page. In addition, an email and/or SMS text message can be sent to confirm your redemption.
arrowHow long will it take to receive my savings?
Your savings will be posted to your checking account statement within one day of making your qualified purchase.
arrowCan I re-use a Preward over and over until the expiration date?
No, each Preward is only good one time, just like a coupon.
arrowWhy don't I see any Preward information on my paper receipt?
The Prewards system is not tied directly to the merchant's point-of-sale system, so there will not be any information about your redemption on your receipt or invoice. The Prewards system is, however, tied to First National Bank's transaction system, so in order to see your Preward redemption information you must check your account activity and/or your email/text message notifications (if you've chosen to receive them).
arrowWhat if my Preward did not work?
First, please check to see that your purchase met all qualifying criteria (e.g., minimum purchase amount, active within the specified dates, correct store location). If you feel that your purchase has in fact qualified for a Preward redemption, please contact our customer service team by filling out the "Contact Us" form on the Prewards website.
arrowHow do I receive my Preward credit?
The savings you compile by redeeming your available Prewards offers will be credited directly to your First National Bank checking account.
arrowCan I see all of my past Preward redemptions?
Yes. You can view all of your past redemptions on the "Redeemed Prewards" submenu on the "Prewards" page. There you will find the date of your purchase, as well the amount of the Preward redeemed.
arrowWhat if one of my favorite merchants does not offer Prewards?
We are very interested to know which merchants you would like to receive Prewards. Feel free to send us your suggestions via the Contact Us page on the site.
arrowHow do I change my account information (mobile phone number, communication preferences, etc.)?
After logging into your account, visit the "Settings" page to make changes
arrowWhy did my friend get a Preward offer and I did not?
Preward offers are specifically designed to fit your own personal shopping habits. Your purchasing history may be from different retailers than your friends or family. If you would like to request a particular offer that a friend or family member has received, please let us know via the Contact Us page.

Trouble Shooting


arrowIf my card was lost or stolen and I have a new card, do I have to register again?
Yes, you will need to log-in and contact edo ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) thru the contact us page. Edo will have to remove the original card and email so you can register the new one.
arrowI have changed my email and am no longer getting my Preward notices.
Yes, you will need to log-in and contact edo ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) thru the contact us page. Edo will have to remove the email address logn-in so you can register your card with your new email address.
arrowI wish to cancel my Prewards account.
You will need to log-in and contact edo ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) and let them know you no longer wish to participate in Prewards, along with telling them your email address you wish to remove. We would also love feedback as to why you no longer want to receive Prewards. This will help edo continue to enhance their product.

Privacy & Security


arrowWhat is the myPrewards.com Privacy Policy?
We are committed to protecting our customer's privacy and security. To learn more about our "Privacy Promise," click on the "About Us" tab from the Prewards website.
arrowWill edo sell information about me and/or my purchase habits?
No. The edo team will never sell or distribute information about you and/or your purchase habits.
arrowWill I start receiving "spam" if I join the Prewards program?
No. We will only contact you based on the communication preferences you specify on the site.

Exclusions & Limitations


arrowCan I use special offers and coupons and still earn Preward credit?
Yes. Preward credit will be provided even if you use an additional offer or coupon to make your purchase.