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Thank you for visiting First National Bank's FNBOnline FAQ page for Frequently Asked Questions about our Internet Banking product. If your question is not addressed here, please feel free to contact us by emailing questions to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by calling your local FNB location.


arrow Where can I find an Enrollment Form to sign up for an FNBOnline Logon and PIN
arrow How long after I turn in my Enrollment Form can I expect to have my Logon and PIN
arrow How late in the day can I schedule a transfer of funds and still be on today's business?
arrow I scheduled a transfer, but have changed my mind. Can I delete it?
arrow Can I pay additional principal on my loan using FNBOnline?
arrow Why does my FNBOnline PIN expire? How often does is expire?
arrow FNBOnline is telling me my account is locked. What does this mean?
arrow Why can't I transfer between my FNB accounts?
arrow Some of my accounts are not displayed when I sign onto FNBOnline.
arrow When I sign on, I see "You have 1 new message" What is this?
arrow I can't seem to remember my FNBOnline ID number. Is there any way to change it?
arrow When I display my current transactions, I see "POD capture". What does mean?
arrow As a business owner, I would like to offer direct deposit payroll to my employees.
arrow I'm looking for a specific check to clear my account and don't want to scan all the transactions daily. Is there an automatic way for FNBOnline to tell me the check is in?
arrow What does it mean when I see "You have 1 new alert" when I login?
arrow Does First National Bank offer bill pay?


arrow Where can I find an Enrollment Form to sign up for an FNBOnline Logon and PIN?Click on 'Enrollment Form' on the FNBOnline Information page, fill in your information and print the form. You can drop off the form at any First National Bank location, or you can mail it to the following address:

First National Bank
Attn: Customer Service
P O Box 248
Cloverdale, IN 46120

arrow How long after I turn in my Enrollment Form can I expect to have my Logon and PIN? You should have your Logon and PIN within two weeks. You will receive your Logon letter first, and then a couple of days later you should receive your PIN with instructions on how to sign on to the system.
arrow How late in the day can I schedule a transfer of funds and still be on today's business? Transfers scheduled before 6:00pm EST will take place on that business day, unless a future date is selected. Normal business days are Monday through Friday.
arrow I scheduled a transfer, but have changed my mind. Can I delete it? Yes. Navigate to the 'Transfers' page, then select the appropriate account by "View Transfers for" and click 'Delete.' Then click 'Delete' on the next confirmation page.
arrow Can I pay additional principal on my loan using FNBOnline? Only regular loan payments are available on FNBOnline at this time.
arrow Why does my FNBOnline PIN expire? How often does is expire? FNBOnline PIN's expire every 180 days for security reasons. You will be alerted from within the system approximately 14 days before your PIN expires and you will have an opportunity to change it.
arrow FNBOnline is telling me my account is locked. What does this mean? Whenever there are three unsuccessful attempts to login to FNBOnline, your account will become locked for security reasons. Just call your local FNB location or give us a call at 888-277-6506 during normal support hours. We will verify your identity and reset your PIN within 24 hours.
arrow Why can't I transfer between my FNB accounts? When you completed the FNBOnline Enrollment Form, you may have not selected to allow transfer capability to your logon. Also, for security purposes, if you did not answer the question, we did not set up transfer capability. To allow transfer capability, just contact any FNB location or give us a call at 888-277- 6506 during normal support hours.
arrow Some of my accounts are not displayed when I sign onto FNBOnline. When you completed the FNBOnline Enrollment Form, you may have selected to only have access to specific accounts. To include additional accounts, just call any FNB location or give us a call at 888-277- 6506 during normal support hours.
arrow When I sign on, I see "You have 1 new message" What is this? A feature on FNBOnline is the ability to send and receive secure messages. When you see "You have 1 new message" displayed, simply click on the red dot and your incoming secure message will be displayed. You may reply to, print, or simply read the message and discard it.
arrow I can't seem to remember my FNBOnline ID number. Is there any way to change it? Once you login, click on "Options" at the top of the page. Then, simply type in your new "Personal ID" on the appropriate line and click Submit. The next time you login, use this new ID. Remember that each ID must be unique, so if your choice is already taken you will have to select another.
arrow When I display my current transactions, I see "POD capture". What does mean? FNBOnline is continually updated throughout the day to give you the most current information possible. Anytime checks are presented during the day, they are "memo posted" to your account. A check received at First National Bank location and processed or a check that has been presented for payment from the Federal Reserve would have the description "POD capture". You can not view the images of these items until later that day.
arrow As a business owner, I would like to offer direct deposit payroll to my employees. With our Cash Management product, a business (large or small) can pay their payroll and vendors through ACH origination (direct deposit). Call 888-277-6506(toll free) or contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information.
arrow I'm looking for a specific check to clear my account and don't want to scan all the transactions daily. Is there an automatic way for FNBOnline to tell me the check is in? At the top of your screen, click on "Options". Next, select "Alerts". In the "Item Alert" section, click on "Add Item Alert". Then select the checking account and fill in the check number. When the check clears, you will receive an alert on the opening page of FNBOnline. Remember that this will only work if the check has not yet cleared your account. Note: You need to login to FNBOnline to receive the alert.
arrow What does it mean when I see "You have 1 new alert" when I login? That is an indicator that FNBOnline is sending you an alert based on a selection you made in "Alerts" on the Options screen. Click on the red dot to receive the details.
arrow Does First National Bank offer bill pay? Yes, we do. Contact your local FNB location for details.